**** SHIPPING COSTS ****
The shipping costs are calculated automatically during the payment.
Shipping costs are free :
FRANCE from 100 € of purchase
EU from 150 € of purchase
CANADA and USA from 150 € of purchase
Europe out of the EU 200 € of purchase
The rest of the world from 200 € of purchase
You can also come and localy pick-up your items. Please contact us befor comming.
**** PACKAGING ****
I pay particular attention to packaging. Sometimes I use recycling packaging. If however you do not want to receive this type of packaging please let me know in the message.
**** SHIPPING ****
The order is sent within 1 to 2 days opened via Colissimo (without signature). A number of shipment will be send so you can follow it on Internet.
Please check the information you provide us (postal address, mail, etc …). We are not responsible for delivery issues due to inaccurate or misdelivery address.
We send orders internationally. Please check if your country is on our mailing list.
Packages are sent by the French Post.
Please note that it is the buyer’s responsibility to pay taxes and any other customs charges of his country.
**** RETURN AND REFUNDS ****
I accept any cancellation of order with refund 15 days maximum after the purchase.
If you receive the your order damaged, thank you to contact me within 3 days with suporting evidence (photos for example).
In some situations refunds are not granted:
1. Any item damaged for reasons other than transport (misuse, breakage by the buyer …)
2. Any item returned 15 days after delivery (authentic postmark as proof)
3. Sale items
4. Personalized items.
The refund is made after the reception of returned undamaged items and in their original packaging.
**** EXCHANGE ****
We accept the exchange of items only if they are returned in their original packaging and undamaged.
To make the exchange please send us an email to: (copy the email address and remove the space between “contact and @”)
contact @ semka-ceramiques.com
Retounr to : Semka DEBALS, L’Oulerie, 46310 UZECH THE OULES.
You must pay your own shipping costs to return your item. Shipping costs are not refundable.
Depending on your location, the time required for the exchanged product to reach you may vary.
If you are shipping an item over $ 50, you should consider using a traceable shipping service or purchasing shipping insurance.